Overall a great experience. Tony A (sales) and Rob B (finance) were extremely helpful and kind. Professional services as well!
We have been customers since 1997 . We have always received excellent attention and service from Aristocrat Motors Sales and Service departments and staff !
I towed in a 2014 Smart Electric drive because of battery failure. My rep Donnie Hicks was very communicative and helpful throughout the entire process. He went above and beyond, we couldn't believe it. He replaced the entire high voltage battery and has given a whole new life to our family's little smart car. Thank you so much!
We have been a customer for over thirty years. We have owned 4 E series Mercedes. What more can I say?
Matt is an awesome service advisor. He always takes such good care of my car and he is very thorough too. I never have to worry about something not being fixed on my MB. Also, the pick up and delivery drivers are extremely nice, very polite and super friendly.
Matt as always took great care with our G Wagon. He is a great service advisor!!
This was our first experience with this dealership. Very pleased with service as we are not regular customers. Tyler did a good job taking care of us.
We have felt like royalty the whole time we've been dealing with them. All those we've dealt with have appeared to bend over back word to see that we were comfortable with our purchase and well informed as to the transaction and the auto we purchased. Great!
The staff there work diligently to solve the issues and keep your car safe, every time you have concerns.
I now work at the crème de la crème of dealerships in the greater Kansas City area. The reputation preceded itself, but now that I am part of the Aristocrat family, I can tell you firsthand that it is truly is an amazing dealership group. The professionalism and friendliness of the staff is unrivaled and I have been in the industry for the last 20 years.
Derek has always exceeded my expectation when I bring my car in for service. He is friendly, professional and my issues are always resolved quickly.
I love working w Emily. She gets me in and out quickly. Keeps me informed along the way. Very friendly and courteous staff .
Excellent service including the valet ride in rush hour traffic. I could not ask for better service from Travis and all the staff!
Excellent service and really appreciate the valet service in rush hour traffic! Travis was awesome too. Could not ask for a better service experience!
The customer service was excellent and the service on my vehicle was outstanding I do appreciate them working on my pricing and giving me discounts to assure my vehicle will be running great thank you so much aristocrat Mercedes-Benz
Travis, was very helpful. H e seemed to really care that I was a widow and very nervous about getting service on my GLC
Incredible service every time. Derek and the team at Alfa Romeo service go above and beyond.
Matt Minor is great here, handled my service and explained what was wrong with my AC. He made sure I understood exactly what was going on. He even noticed that my key fob was missing the back and replaced that along with a new battery for my key fob. Sometimes the little things just really stand out and I felt taken care of here. I will definitely be a returning customer for service on my Mercedes.
Excellent service as always!
Aristocrat Motors always exceeds my expectations with fast and courteous service for my MB. Travis is a 5 star member of the service team.
Excellent service in all respects. Timely, efficient and well handled. Emily Petermann handled all aspects very well. She explained it all easily and smoothly. She answered all my questions quickly and with confidence. Highly recommend her and the dealership.
This dealership was absolutely fabulous to me. They put a new wiper blade on and took the time to help me understand my GLA better. I didn’t feel like I was just rushed in and out. The service crew was really concerned about getting everything right and making sure I was completely satisfied. I even got a car wash!
Took our E class in for service and Donnie did a wonderful job. He explained what needed to be done. Write up the ticket quickly, got us a loaner and explained everything when we picked up our car.
My most recent experience with the service department was outstanding. I was greeted on arrival, and immediately led to my service tech, Donnie Hicks, who took care of my concerns with the car. I was contacted later in the day to be updated on anything new that the mechanics might have found. I couldn't ask for more!
Excellent service. Professional, courteous, welcoming and quick. Thank you!
The Mercedes service dept at Aristocrat Motors is very thorough with all the work they do on my car. I love working with the service managers as well. Very friendly and knowledgeable people. I would recommend them to anyone. DaveK
Aristocrat provides great service. They know my car and make recommendations to keep it in great shape. Matt Minor has worked with me for years and is a great asset.
I have always been taken care of at Aristocrat. Emily is an excellent service representative.
Aristocrat Motors in Merriam Kansas has exceptional service.The service manager Derrick is very helpful and compassionate.
Emily is great! I came in unannounced and I was taken care of right away.
Always expect great service throughout your ownership and you receive it here at Aristocratic Motors.
The service department efficiently handled my scheduled service meeting all my needs. A loaner vehicle was also provided.
Friendly, professional, and willing to succinctly, and clearly communicate both the diagnosis, and the solution to my cars needs. Yes, a bit more expensive than other dealerships, but the work has always been done the first time the right way. Highly recommended for Mercedes service.
very professional, Donnie did a good job and kept me informed, thanks, see you next time Robin
Knowledgeable, friendly, helpful, and supportive staff. My first service visit and I will continue having my car serviced here! Yes, I am pleased and yes, I will highly recommend this to a friend. Thanks Aristocrat's!
We had such a fantastic buying experience at Aristocrat Motors. Our salesperson, Nicholas, is relatively new to the team. When he didn't know the answer to our question, he would ask another team member or research it quickly so he would have reliable information. He was so appreciative of our business and very easy to talk to. My husband I would highly recommend working with Nicholas.
Easiest place ever to purchase a new or pre owned vehicle! Absolutely would never buy a vehicle from another dealership!!
My new service advisor is amazing! It was just a matter of the right person and I have her
I had been looking for a Defender for well over a year. Working with Bliss was incredibly easy and Rob helped me get out the door quickly. I appreciate how hard the team worked to make the process easy.
We are on a roadtrip from California and needed oil for our Porsche Macan S. The service staff was excellent. Had us back on the road with a clean car in no time!
Aristocrat Motors did a fine job on my Mercedes oil change and courtesy wash after service , I enjoyed the customer lounge watched HDTV and enjoyed complimentary snacks & sodas
I had a very pleasant experience with Aristocrat. Travis was a great service advisor and keep me informed of all progress. This was my first time at this dealership for service and I can give it two thumbs up!
5 star service from a 5 star team. Tony was very responsive and worked hard with the finance team and detail group to bring the car to me in perfect condition. I couldn’t ask for a better and more efficient experience! Anyone looking for the luxury experience, look no further. Aristocrat can not be beat
Appreciated the quick appointment and options. Emily was awesome getting all of my concerns documented for the tech to follow up on. Very smooth experience and quick shuttle service back to my office. Appreciate the professional service.
I had a pleasant and seamless experience from the time I ordered the vehicle until it arrived. Bill Wilkerson was fantastic and kept me updated on the vehicle production and shipping progress. Very pleased overall!
Great service Department. In and out quick. 30 min oil change. Clean my Jaguar inside and out spotless. Dennis in sales always takes great care of me. Would recommend Aristocrat.
Always fabulous! Thank you Emily and Travis at 63rd st location and Johnny K (out south) for always being so sweet and helpful! The car was so clean when they returned it too! Love this dealership! And very good coffee 🙂
Amazing service, everyone was very friendly. Its the service you want to get for your Mercedes! Wouldn't take it anywhere else!
It is always a first-class experience having my car serviced at Aristocrat Motors.
Chuck OBrien and Katya and Andrew were the Best! On my other review, I wrote Chuck Davis, but it’s Chuck OBrien! He was amazing! And Katya was awesome
The dealership and Chuck Davis and Saleswoman Katya were unbelievably kind and the best ever! I Love Aristocrat!!
We have been working with Matt at Aristocrat for years. As always they meet and exceed our expectations
Fast, efficient service. Easy to schedule and the price was right. We'll be back!
Good people that know their stuff. Brian and Chuck are great!
Per usual, the service was great from the minute I walked in until when I left. A big thank you to Travis for his help.
I’ve been working with Donnie year over year and his level of service, integrity, and friendliness is always top notch! I won’t take my vehicle anywhere else to be serviced! The whole Mercedes service team is exceptional! It’s always a great experience.
Outstanding customer service with Emily, extremely receptive, great to work with and makes sure my SUV service is done right the first time. Only place I take my MB to get serviced.
Emily has always provided legendary service and keeps the customer as her first priority. All of the staff that greets and delivers loaner cars are very friendly and accommodating. That is why I have aristocrat do all my service work and have obtained all my vehicles in the last 20 years. Over 10 vehicles.
Great Land Rover dealership!
Excellent service and very accommodating of clients.
I bought two cars from Aristocrat and they were a top of cooperation, grace and respect, and especially the sales man his name Marcos , all respect for you
Great experience working with Olga, easy in and out on a saturday afternoon with a beautiful 2018 Mazerati that we love. Will call Olga for the next vehicle - thanks!
Don and guys were all excellent. They got my car right in and fixed and serviced.
Excellent service and communication from advisor Derek and work performed in a very timely manner.
Matt was my service advisor & he was very responsive something that I really appreciate. I sent it to Aristocrat Motors because my ism box stopped working they fixed it & to my surprise fixed my windows that hasn't worked since I purchased my vehicle 4 yrs ago.... Thanks Matt for being there every step of the way... if you get Matt as your service advisor you'll be in good hands. Melvin Williams...
Outstanding service. The owners should consider an expansion of the service department facilities. Emily Peterman is an exemplary service agent who represents ownership and Mercedes most professionally.
I'm always treated with professionalism in the service department. The sales department is the same - no high pressure tactics used during the initial visit or throughout the buying process. Never any of those last minute "can well sell you this to go with your car" that I had experienced with previous dealers.
The location is easily identifiable from the main highway, I-35. Brands have their own buildings and browsing is easy between them all. The staff will allow private time without interference unless immediate attention is needed. The buying process is also pressure free.
Thankful for the entire team. Payton is amazing! The entire team of professionals were so in tune with ALL of our needs!
Tony Akbarnia Is the type of person that learns to understand your needs and wants and delivers.
I have two cars from Aristocrat and an additional one that I also take in for service. They have always been top notch and without hesitation, I would recommend this dealership.
Bryan from Aristocrat motors was awesome! He’s is good at what he does and helped me all the way. I recommend him to anyone who is looking to buy a nice car at Aristocrat. Cheryl was also nice and helpful. The financial lady was also helpful. You guys are the best at what you do. Thank you
The Service Department of Aristocrat Motors/Porsche KC is hands-down the finest, most knowledgeable and honest people I have ever dealt with at any car dealership. Over the years, I have purchased Porsche 911s, a Macan Turbo, a Panamera S, Boxster S and a Taycan Turbo from dealerships in Tulsa, St. Louis, Fort Worth, Atlanta and Chicago. (Yes, I'm Porsche-Crazy) All of those Porsche purchases, except Chicago, from Porsche dealerships. My Service Advisor at Aristocrat, Joe Sauceda and the Service Manager, Rodney Parker are the best service people that I have ever done business with. A recent major service ...
My most recent automobile purchase was centered at Aristocrat Motors. Bob Brents, in pre-owned sales, remains among the "exceptions" to the rule about used car sales people. No joke. Bob and Aristocrat were open to negotiation and as a result did not pass on the remainder of their long-term customer service processes. These processes are becoming a more rare and allusive quality among dealerships in this current market. I will return to Aristocrat in the future and suggest you reach out to Bob.
The service experience is ALWAYS the best. It was the pricing that left me shocked. I had received an email from M-B reminding me that it was almost time for an oil change. The car is an '18, but only has 29,000 miles. A 30k service was already done by the first owner and a 40k service was done during the CPO certification. I scheduled an 'A' service then added a tire rotation and air filter replacement when I arrived for my appointment. My service advisor said it would be $1100 for today's work and suggested a pre-paid maintenance plan for either 2 ...
As usual, service was first class. I waited for my car and it was ready at the time promised. The waiting area was comfortable with coffee, water and snacks. Great service!
Really nice Folks
Your associate Matt Minor is always responsive and is great at communicating. He keeps me updated on the status of my car and throughly explains the service performed. Everyone else at Aristocrat is always friendly and helpful as well, but 95% of the time I’m working with Matt.
I had been looking for a 2020 or newer Porsche 992 series and located one at Aristocrat motors. I live out of state (Utah), so getting the right information about the car, and prompt communication is paramount. Their service was fantastic and they provided everything I requested in order to make a smart purchase decision. I will continue to seek and purchase cars from this dealership and would highly recommend using them if they have a car you are interested in purchasing! Thanks, I can't wait to drive this "Miami Blue" Porsche Carrera S!
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